“Pay for performance” is a mediocre motivator of employees with potentially disastrous consequences for businesses. And it’s even worse in government. Rather than quotas and bonuses, have you tried coaching, praise . . . and a simple “thank you”?
Governments tend to be good at fairness, scale, and steadfastness. What they’re not so good at is innovation. This is one reason we need collaboration.
If you’re in charge, you’ll be asked by subordinates to make lots of decisions, some of which you should not make. How do you know when a decision would be better made by others? And what should you say when you hand it back?
A professor left an Ivy League university to work in city government. What he learned in city hall was important, but what he missed was even more important.
Is there a checklist you could apply to a major decision the night before making it so you could sleep better? There is, and if you follow this simple but demanding checklist, you’ll steer clear of making most bad decisions. The best part: I learned it from a mayor.