“Pay for performance” is a mediocre motivator of employees with potentially disastrous consequences for businesses. And it’s even worse in government. Rather than quotas and bonuses, have you tried coaching, praise . . . and a simple “thank you”?
Reporters at city hall have a choice. They can write only process stories or they can take the harder path of writing about results. Here’s how they can cover both process and results . . . and why they ought to.
People rarely run for office because they want to manage a bureaucracy. But no job is more important for a mayor. Here are four things mayors and other civic leaders need to know about managing local governments.
How do cities handle disruptive change, from hurricanes and economic decline to changes of taste and world view? Not by managing things as they do in normal times.
Decision making is different in communities than in corporations or non-profits in at least seven different ways. Here they are.