“Pay for performance” is a mediocre motivator of employees with potentially disastrous consequences for businesses. And it’s even worse in government. Rather than quotas and bonuses, have you tried coaching, praise . . . and a simple “thank you”?
If you’re in charge, you’ll be asked by subordinates to make lots of decisions, some of which you should not make. How do you know when a decision would be better made by others? And what should you say when you hand it back?
If you’re involved in civic leadership for a while, it’s likely you’ll have to handle a full-blown crisis or two. Here’s how to think about crises and what you can do to manage them . . . before they’re upon you.
People rarely run for office because they want to manage a bureaucracy. But no job is more important for a mayor. Here are four things mayors and other civic leaders need to know about managing local governments.