Criticism and occasional nastiness aren’t flaws in our politics; they’re features. So how do you handle the insults that come with public life? Techniques can help. But great leaders draw on something deeper, which is temperament.
If collaboration is such a good thing in localities, why don’t more governments work together? Because most leaders don’t know how to create the conditions for collaboration. Here, then, is the introductory course.
The five core skills of leadership, I’ve come to learn from studying how change happens in communities, are relationship building, learning, strategy, facilitation, and persuasion. In that sequence.
Start with empathy, then add time and certainty to the decision-making process. And make sure the process involves all the citizens.
Learning to listen may be the single best way to become an effective leader. Here are some ways to listen deeply and a few things to listen for.