If you’re involved in civic leadership for a while, it’s likely you’ll have to handle a full-blown crisis or two. Here’s how to think about crises and what you can do to manage them . . . before they’re upon you.
What are the secrets to dealing with a crisis? First, you have to understand what a crisis is, and how it affects decision making. Second, you have to respond in a short-term and long-term way. And, finally, you must seek information and advice deliberately and intelligently.