Courage provides the strength to say and do the right things. It’s also what separates the best of us from the crowd.
Criticism and occasional nastiness aren’t flaws in our politics; they’re features. So how do you handle the insults that come with public life? Techniques can help. But great leaders draw on something deeper, which is temperament.
Super-civic leaders – those whose deaths make front-page news – have something to teach the rest of us about bringing valuable resources to civic work, putting in the time, and being authentic.
What are the secrets to dealing with a crisis? First, you have to understand what a crisis is, and how it affects decision making. Second, you have to respond in a short-term and long-term way. And, finally, you must seek information and advice deliberately and intelligently.
Consumer Reports built its reputation for fairness and reliability over a 74-year period. But you can borrow parts of the magazine’s formula in making tough decisions in your community.