Otis White

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The Loneliness of the Courageous Leader

June 8, 2016 By Otis White

Of all the things required to be a good leader in a community, here’s the one that is least discussed: courage. One reason is that it sounds so wildly out of proportion. Courage is what soldiers and fire fighters have; it’s not something we normally expect of mayors, council members, city managers, business leaders, and concerned citizens.

But should we? Courage is the mastery of fear in the service of something worthy. Physical courage in facing enemy fire or entering a burning building fits the definition. But so does social courage, which involves facing the disapproval of those we care about. This is the kind of courage that is important to communities.

That’s because, on occasion, we need respected leaders, motivated not by anger or vanity but by love, to tell us things we don’t want to hear. When time proves these leaders right, we have a special place for them in our civic memories. These are the people for whom statues are erected and streets named.

There are times when courageous leaders come forward in groups. Here in Atlanta, it was the 1950s and 1960s, when the city confronted racial segregation and, with great difficulty, defeated it. Some of these leaders became national figures—Martin Luther King, Jr., Andrew Young, Ralph Abernathy—while others are remembered mostly in Atlanta: William B. Hartsfield, Ralph McGill, Donald Hollowell, Jacob Rothschild, Eugene Patterson, Ivan Allen, Jr.

Most times, though, courageous leaders step up alone or in twos and threes, which makes their work especially lonely. Where do you see this courage?

One is in the lonely advocate, the person who sees the future more clearly than others and withstands ridicule or censure in pointing it out. The leaders of Atlanta in the 1950s and 1960s were examples. But so was Victor Steinbreuck, an architect who became in the 1960s a clarion voice for saving the buildings that made Seattle special. He became a writer and organizer, but he was also unafraid of leading protest marches. If you’ve enjoyed Pike Place Market, you can thank Victor Steinbreuck. He was instrumental in saving it from the wrecking ball.

Then there’s the opposite of the lonely advocate, the lonely opponent. This is the leader who asks us not to step forward but to step back from some action that is popular and emotionally satisfying but wrong. Take 15 minutes to read the extraordinary story of Greggor Ilagan, the young Hawaiian county council member who could not give into something his most vocal constituents wanted—and you’ll see what I mean.

Finally, there’s the lonely leader, a person who takes on a nightmare issue with no clear solutions because it’s important and no one else is stepping forward. Cook County Board President Toni Preckwinkle has done this several times in her remarkable career, including in 2013 in dealing with jail overcrowding in Chicago.

I can’t tell you where the courage of these leaders comes from. Probably from somewhere deep inside. But I can tell you what separates them from the obstinate, for which they are sometimes mistaken.

First, as I’ve already mentioned, courageous leaders act out of love, not egotism. They genuinely want to help their city with a problem that needs solving or help citizens avoid a terrible mistake. And they act reluctantly. Compare this to gadflies and political mavericks. They have no reluctance to stand against the majority; that’s their “brand.” And their actions aren’t expressions of love; they are part of their branding.

Second, the courageous ones are those who’ve studied the issue thoroughly and listened to people respectfully. That, too, is a sign of love. They are not going to put their community through the stress of controversy if it can be avoided.

Finally, time proves the courageous right. This may be a comfort to those who’ve lost their jobs because they stood for the right things, stood against the wrong, or shouldered the burdens the rest of us shirk.

Then again, perhaps these remarkable leaders don’t need comforting. After all, they have courage.

A version of this posting appeared on the Governing website.

Photo by jridgewayphotography licensed under Creative Commons.

Lesson One: It’s All About Land Use

May 28, 2014 By Otis White

OK, that’s an exaggeration. Some things about local government aren’t about land use—public education, for example, and some local services, such as sanitation and public health. But it’s astonishing how many things in local governments do touch on land use.

Some of these things are obvious, like zoning and building permits, downtown renewal efforts and neighborhood development. But others are not so obvious, such as transportation, parks, sports arenas, and festivals.

Transportation is a good example. During my years as a city hall reporter, I never heard city officials talk about the connection between transportation and land use, except in a broad, economic development context. Oh, sure, they talked at length about highways, sidewalks, roads, and transit on the one hand, and the need to turn around parts of the city on the other—but not once (in my presence, at least) did a mayor, city council member, or even a planning director connect the two. It wasn’t until the 1990s that I heard local officials talk about using transportation to shape the places they passed through.

Today you can hardly avoid the subject if you’re a reasonably perceptive reporter talking with reasonably cognizant local officials. The growing awareness of how transportation shapes land use is why there’s such interest these days in bike lanes, walking, and transit. These forms of transportation concentrate land uses, as opposed to cars, which spread them out. Denser land uses create livelier urban environments. And livelier urban environments change how people interact with place—my description of the central issue for local governments.

And transportation is just one of those things whose connection to land use is more appreciated today. Take parks. Until the 1990s, most local officials saw them as urban amenities. And if you go further back in urban history to the 1800s, they were seen as beneficial to public health. (That’s one reason Central Park has long been described as “the lungs of New York City.”) But shapers of land use? That’s a more recent understanding, dating to the building of Centennial Olympic Park in Atlanta in 1996 and Millennium Park in Chicago in 2004, both of which dramatically raised property values and the density of land uses around them. (And, not to put too fine a point on it, created new interactions between people and places.)

I could go on. Even schools and sanitation have a land-use aspect. Ask any residential real estate agent what effect a good neighborhood school has on nearby property values. And sewer line extensions are, along with transportation improvements, the greatest predictors of future land uses.

So how are land-use stories played out in local government, and how could you cover them in new and interesting ways? Well, you know the traditional stories: “NIMBYs” vs. “greedy developers.” You have the neighbors in bright T-shirts at zoning board or city council meetings, waving signs, and complaining loudly about being overrun with traffic. And on the other side, lawyers in blue suits with architectural renderings, property tax projections, and the promise of lawsuits if things don’t go their way.

Who is right here? The side that promises the best possible interactions for people and place—which could be the neighbors or the developer . . . but is likely neither. That’s because neighborhood associations too often stand for the status quo. They don’t want to improve their neighborhoods; they want to preserve them in amber. And while developers favor change, their changes are often the wrong ones, ones that will diminish the interactions of people and place by creating parking lots, inward-looking buildings, and streets with no sidewalks.

So if NIMBYs and build-and-run developers are the Tweedledum and Tweedledee of change in your city—almost equally wrongheaded—who then is rightheaded?

Ah, there are your stories: Who in your city is talking about and working toward a more interesting and attractive urban environment? What are the elements of their vision? What have cities or suburbs similar to yours done to create these environments? What were the obstacles they faced? Who in local government shares the vision? Who opposes it and why? What is the government doing today to create livelier places? What is it doing that hinders such places from developing? (Hint: Check city parking requirements for new retail, office, and residential properties.)

Other story ideas: What is the state of transit in your city? Do transit officials work alongside city officials in planning denser environments? If so, how? If not, why not? Are there developers who want to create walkable, bikeable, transit-oriented developments? (Hint: There almost surely are.) What do they see as the barriers to livelier streets and neighborhoods? What do local architects say?

Are there business improvement districts in your city? (If you don’t know what they are, Google the term.) If so, which have been successful, which have not had much impact, and why? If there aren’t BIDs, why haven’t they come to your city? What about Main Street programs? (Again, Google the term.)

Is gentrification happening in your city? Why did the gentrifiers move to some inner-city neighborhoods but not others? (Take an evening and knock on doors.) Given what you’ve learned, what is the most likely next neighborhood for gentrification and why? (Interview some real estate agents under age 40.) What has been the reaction of longtime neighbors to the newcomers? Is there a backlash?

Who bikes to work? What have they experienced? Who walks to work? What have they seen and learned? Who could afford to drive but chooses instead to take the bus? (These are called “choice riders.” Again, Google the term.) Why do they take transit, and what have they seen? (Hey, ride along with some.) What is the transit system doing to attract these riders?

Find the most successful public park in your city, in terms of usage. (If the parks department doesn’t have statistics, go out after work with a handheld counter and notepad and count the people.) What makes this park so successful? If it’s a large park, find a small one that’s equally successful on a per-acre basis. Again, what are its secrets? Call the nearest university with a landscape architecture program and interview some professors about what makes some urban parks successful and others desolate.

In which neighborhoods do people walk for exercise, entertainment, or to shop? (You may have to use the counter and a notebook.) Why do they walk there but not in the next neighborhood? What is the local government doing to encourage walkability? (Check sidewalk requirements.) If sidewalks are broken, who is responsible for the repairs—and does anyone actually enforce these requirements? What besides the sidewalks are the obstacles to walkable neighborhoods? (As a sidebar, interview public health officials about the connection between obesity and the lack of regular exercise—of which walking is considered the best.)

I could go on and on, but you get the idea. What is your city doing to improve the way people interact with places? Where is it making these improvements, and why is it investing in these locations? What resources is the city bringing to bear on creating more interesting and attractive places? What have been the results, and what have been the responses by supporters and opponents, developers and residents new and old?

Now, stop a moment and think. Wouldn’t writing these stories be a lot more fun than covering the “NIMBYs” vs. “greedy developers” showdowns at the zoning board? Wouldn’t these stories teach readers more about their community and how their government works? Covering NIMBYs-vs.-developers stories is like writing about a baseball game that was played last year. Focus on land use and the forces that are changing it, and you’ll be writing about the game . . . before the players ever take the field.

This is one of a series of postings about better ways of understanding local government and writing about local politics. To read the introduction, please click here.

Photo by Dylan Passmore licensed under Creative Commons.

Cultivating the Visionistas

July 18, 2013 By Otis White

I recently spent time with a man who had changed the course of a river—and not a small river, a big one. He’s John Turner, a businessman and environmentalist, and the river he changed was the Chattahoochee, which flows from well north of Atlanta to the Gulf of Mexico, passing through Turner’s city of Columbus, Georgia.

Fifteen years ago, Turner took charge of an effort to turn the lazy, muddy Chattahoochee into whitewater in downtown Columbus. Or rather, back into whitewater, because, as it turns out, before factories in Columbus dammed the river in the 1830s, Columbus had extraordinary rapids.

I won’t go into detail about what Turner and his fellow citizens did to pull off this feat (year after year of making presentations, commissioning studies, sitting in permitting hearings, lobbying legislators and congressmen, raising money, and finally knocking down some century-old dams). But the results are spectacular. In May, Turner dedicated Whitewater Columbus, the largest urban rafting experience in America. It is two and a half miles of churning, stomach-dropping rapids that are already attracting world-class kayakers and families looking for adventure. It will, Turner is sure, create a boom in riverfront development in Columbus.

If you’re thinking that your city needs someone like John Turner, you’re right. And here’s the good news: Your city may already have one, and maybe dozens of them. What you probably don’t have, though, is a process for cultivating them.

Some call these extraordinary citizens “civic entrepreneurs,” but I don’t think the name does them justice. Starting a company is easy by comparison to what they do. The term I’ve used for a while is “visionistas,” because their motivation is their ideas—the clear visions they have of things that others cannot see, at least in the beginning.

The first visionista I came to know was Billy Paine, the lawyer who in the late 1980s dreamed up the Atlanta Olympics, then patiently brought the games to life. But there have been many others: Fred Lebow, the man who reinvented the marathon in 1976 by running one through the five boroughs of New York; Joshua David and Robert Hammond, who in the late 1990s saw a long linear park in the sky when they looked at New York’s abandoned High Line train trestles; or, more recently, Elisa Beck, who is determined to create a center for sustainability inside an old grocery store on Pittsburgh’s South Side. As Beck illustrates, visionistas don’t always have ambitions as big as a city. Sometimes the vision can be for something in a single neighborhood.

The visionistas’ greatest strength is their drive. As a city council member said of Beck, these people can be tenacious. They are also persistent. Fifteen years is a long time to work on a single project. Most council members wouldn’t do it, and most mayors can’t. Visionistas also tend to be transparently authentic, which draws others toward them and their causes. Lebow was so obsessed with the New York Marathon that he sometimes rubbed people the wrong way, but no one ever doubted his sincerity.

What should city officials do with such determined people? And how can you tell the difference between a crazy idea that’s a great leap forward and a crazy idea that’s just . . . a crazy idea? My suggestion: Encourage but don’t embrace visionistas, at least until they’ve make their ideas viable. And viability means two things: a significant group of supporters (including financial supporters) and a plan. And the plan has to answer three questions: How will this project be paid for? How will we get the necessary public and private approvals? And how will we explain it to the citizens?

Your job, then, is to explain the things that make projects viable, encourage the visionistas to give these things a try, and send them on their way. If they come back a year later with a group of supporters and a somewhat realistic plan, then you have not just a dreamer but a doer. And it’s time to consider investing your time and perhaps some public money in their project.

But even then, be careful not to take the project from them. The projects that succeed most spectacularly do so by living just outside government. If New York’s High Line, which is run by a nonprofit, had been handed over to the parks department in the early days of the Bloomberg administration, we wouldn’t be talking about it today as the creative, inspiring project it is. That’s because, alas, vision, creativity and bureaucracy rarely cohabitate.

If you value neatness and clear lines of authority, this will be uncomfortable. But if you can tolerate ambiguity and a certain amount of creative tension, working with visionistas can be exciting. Not as exciting as hurdling down a two-and-a-half-mile whitewater course. But thrilling in its own way. And along with the thrills, you might do your city some real good.

A version of this posting appeared on the Governing website.

Photo courtesy of Whitewater Columbus.

How Activists Change Minds

February 24, 2010 By Otis White

Community leaders come in many types. Let me focus on one type: the activist whose work is that of changing minds. I recently ran across a great example of one of these mind-changing activists, Fran Lee.

Who? Perhaps you know Lee’s legacy: New York City’s pooper-scooper law. The law, passed in 1978, requires dog owners to pick up their pet’s waste (at first, people did so with a long-handled contraption known as a “pooper-scooper”). Today, many cities have laws requiring owners to pick up their pets’ waste, but this was a radical—even laughable—notion in the 1970s. I know. I lived in New York in the early 1970s when the only instructions for pet owners were signs that said “curb your dog.” That meant steering them to the curb to relieve themselves, so the street sweepers could dispose of it. (Many missed those instructions, as I quickly learned.)

Enter Fran Lee, a white-haired consumer activist, one-time actress, occasional TV consumer reporter and longtime community scold, who died at age 99 on Feb. 13, 2010. As the New York Times said in its obituary, her passion was health and safety issues. Her son said she collected medical journals that doctors threw out, so she could read up on things like “spider bites, ticks, all sorts of diseases.”

And that’s what got her interested in dog waste, her obit says.

At the behest of a New York doctor, Ms. Lee took up the cause of dog waste. In the early ’70s she founded Children Before Dogs, a group whose aim was the elimination of all such waste from city streets. As she explained often in interviews, Toxocara canis, a tiny roundworm found in dog feces, poses health risks, especially to children. At its most severe, it can cause blindness.

Who could have imagined that, in five or six years’ time, Fran Lee could change so many minds about a problem so commonplace that most people just shrugged and watched their step? How did she do it? Let me suggest some ways: By doing her homework (all those medical journals), vividly portraying the problem (blindness! in children!), commanding attention (she knew the media and she knew how to perform in front of cameras). But most of Lee’s success, I would bet, was simple persistence.

And here’s where I’ll offer a theory of how minds are changed: the drip-drip-drip theory. People give up familiar ways of thinking reluctantly, and if you want people to change their minds, you need to be in their faces constantly, reminding them of the problem (drip), pointing to the facts (drip), demanding action (drip). If you’re good at it and a little lucky, at last the mental dam breaks, and people make the shift from one position (what can you do?) to another (dog owners ought to clean up after their pets!).

And that’s where people like Fran Lee come in. She didn’t mind being a pain, which all good activists must be (the Times described her as “a force of nature, simultaneously encapsulating Ralph Nader, a favorite Jewish grandmother and a foghorn”). And she had a passion for unlikely causes that, by sheer persistence, she could make others’ causes as well.

Photo by mag3737 licensed under Creative Commons.

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About Otis White

Otis White is president of Civic Strategies, Inc., a collaborative and strategic planning firm for local governments and civic organizations. He has written about cities and their leaders for more than 30 years. For more information about Otis and his work, please visit www.civic-strategies.com.

The Great Project

Otis White's multimedia book, "The Great Project," is available on Apple iTunes for reading on an iPad. The book is about how a single civic project changed a city and offers important lessons for civic leaders considering their own "great projects" . . . and for students in college planning and political science programs.

For more information about the book, please visit the iTunes Great Project page.

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